
Empathy, exceptional listening skills (and a willingness to listen to the customer) are important traits for call center reps to possess. Our call center representatives play a major role in how our clients’ companies are perceived by customers, our reps’ characteristics have a big impact on quality.

What We Do
Call Center:
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Answer incoming calls and respond to customer’s emails
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Management and resolve customer complaints
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Sell products and place customer orders in the computer system
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Identify and escalate issues to supervisors
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Provide product and service information to customers
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Research required information using available resources
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Research, identify, and resolve customer complaints using applicable software
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Process orders, forms, and application
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Route calls to appropriate resources
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Document all call information according to standard operating procedures
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Recognize, document, and alert the management team of trends in customer calls
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Follow up customer calls where necessary
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Upsell products and services
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Complete call logs and report

Data Entry:
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Preparing and sorting documents for data entry
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Entering data into database software and checking to ensure the accuracy of the data that has been inputted
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Resolving discrepancies in information and obtaining further information for incomplete documents
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Creating data backups as part of a contingency plan
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Responding to information requests from authorized members
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Testing new database systems and software updates