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Empathy, exceptional listening skills (and a willingness to listen to the customer) are important traits for call center reps to possess. Our call center representatives play a major role in how our clients’ companies are perceived by customers, our reps’ characteristics have a big impact on quality

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Call Center Headset

What We Do

Call Center:

  • Answer incoming calls and respond to customer’s emails

  • Management and resolve customer complaints

  • Sell products and place customer orders in the computer system

  • Identify and escalate issues to supervisors

  • Provide product and service information to customers

  • Research required information using available resources

  • Research, identify, and resolve customer complaints using applicable software

  • Process orders, forms, and application

  • Route calls to appropriate resources

  • Document all call information according to standard operating procedures

  • Recognize, document, and alert the management team of trends in customer calls

  • Follow up customer calls where necessary

  • Upsell products and services

  • Complete call logs and report


Data Entry:

  • Preparing and sorting documents for data entry

  • Entering data into database software and checking to ensure the accuracy of the data that has been inputted

  • Resolving discrepancies in information and obtaining further information for incomplete documents

  • Creating data backups as part of a contingency plan

  • Responding to information requests from authorized members

  • Testing new database systems and software updates

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